Once an order is approved and moves “In Production,” it can no longer be canceled or changed. However, if your order is still in the preflight or proofing stage, it may be canceled, subject to the following conditions and fees:
- Same-Day Cancellations: Orders placed, paid for, and canceled before 4 p.m. MT on the same day are eligible for a full refund or store credit for future orders.
- After the same day of order: A cancellation fee of 3.5% of the full order amount will apply.
Please note that any design or proof fees will not be refunded once the design or proofing process has begun.
Making Changes to Your Order
If you need to make changes to your order, please reach out to us as soon as possible. Once production has started on your plaque, changes are generally not possible without incurring additional charges. The same applies if you discover a mistake after receiving your plaque. In these cases, we will work with you to make any necessary corrections, but additional costs may apply depending on the situation.
If you’re unsure or need to make changes, it’s best to contact us immediately before your plaque enters production.
