Shapes

To Our Most Valued Customers,

As COVID-19 continues to impact our communities we wanted to help answer any order questions you may have. As always, we are passionate about—and committed to—expert-quality sign and plaque creatation for our customers and we intend to keep that promise during this challenging and uncertain time.

Here at Atlas Signs and Plaques we care deeply about the health and well-being of our customers, employees, and the communities we work in. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality printing and friendly customer service our customers count on.

Q: Are you still accepting orders?
A: Yes, we are still accepting orders online or through our customer service. And would love it if you could order online. But if you have problems please do email us please visit our CONTACT page for email.

Q: How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?
A: We are closely following the safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO), and working hard to ensure our facilities are taking strict preventive measures to minimize any potential spread of the virus.

Q: Will I get my order?
A: Yes, we have an ample supply of materials in our facility to create your signs and plaques for your orders for the foreseeable future. It is unlikely that the materials will run out (as I always have plenty of inventory), and if stocks are low, we have vendors who are considered essential and are also not closing.

Q: Will my order be on time?
A: Yes! At present, our teams are working hard to ensure that all orders arrive on schedule. As always and currently three weeks from order date, payment date, or artwork approval (whichever comes last) your sign will ship.

Q: Can I cancel my order due to COVID-19?
A: Our cancellation policy remains the same:

An order may not be canceled once it is “In Production.” If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:

• Orders placed, paid for and then canceled before 4 p.m. MT on the same day may be refunded in full or booked as store credit to be applied to future orders;
• Orders below $100 will not be subject to cancellation fees;
• Orders from $100 to $500 will be subject to a $15.00 cancellation fee;
• Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount;
• Any design or proof fee will not be refunded once the design/proof process has started.

Q: How can I contact you if I have specific questions about my order?
A: We prefer and to answer emails and have things in writing. Email is the fastest and usually 7 days a week we will reply. If you want to call you may 970-399-3122 please leave a message. Anything to do with orders will require an email, ie. address change, content change, etc.

Q: Can I still pick up my order?
A: For the safety of our customers and employees, the short answer is no. But shipping is FREE woohoo!

Q: Will the product or shipping prices change?
A: We are all in this together at this critical time. We will not take unfair advantage of our customers by price gouging. Our product and shipping prices will remain at the same affordable prices.

Thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and may update our FAQs as the situation evolves in order to keep our customers and employees healthy.

We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.

Best regards,
Atlas Signs and Plaques