Service Agreement

When do I get my sign or plaque?

Your order will ship from our Lake Mills WI, USA facility about two weeks from your order and payment date. If your order has custom graphics and designs it will ship about two weeks from when all the artwork is approved by you, and payment is received. We can never promise a date that you will receive your order as it is out of our control once it leaves us. We can only make every attempt to have your order leave our facility in a timely manner, and to do our best to meet any commitments we have made. Things happen. equipment breaks, blizzards occur, electricity goes out, our suppliers don't deliver, etc, etc. We take our part very seriously, however we can't make a firm guarantee of either completion or shipment date.

Current Designs:

Atlas Signs and Plaques reserves the right to ship our most current designs which may vary from our online catalog and photos. We also reserve the right to make text, font, punctuation,  and design changes to facilitate readability, our methods and materials, and suitability to the sign size. Our online catalog contains photos of real signs and plaques, however we reserve the right to make changes to give the most pleasing appearance, in our opinion.

Responsibility for Content:

We do not spell check and therefore, you are responsible for wording, punctuation, and spelling. Orders and content must be verifiable and have a record, therefore, verbal orders are seldom accepted without a written confirmation.

Last Minute Design Changes:

Atlas Signs and Plaques usually gets right to work on your plaque. The next step after receiving your order involves cutting the design into your sign. Once that is done, there is no opportunity for changes without additional charge. Changes after the cutting step necessitate starting over. If you must make a change, we will be as kind financially to you as possible. The price for starting over depends entirely upon how close your plaque is to completion. There is no chance of a total refund for any reason once we have started.

Colors:

Due to variances in materials utilized for your sign or plaque, colors may have differences and variations. Metal finishes are also affected by the ambient conditions in our shop during our creation process. Colors also present differently in photos than to the human eye, and each computer monitor and browser combination renders colors differently. All of these variables are a normal occurrence, and therefore Atlas Signs and Plaques cannot offer warranty protection against color variations.

Shipping and Handling Charges:

We usually ship USPS Priority Mail or USPS First Class International. FedEx priority or FedEx Ground is an option for time sensitive or large shipments. We may offer to get an approximate cost estimate for truck shipments. For truck shipment prepaid by Atlas, we will charge you for an additional amount if final billing exceed the amount you prepaid. You do have the option of selecting your preferred carrier, however, we may require lift gate services on our end which can be a factor. For international orders you are responsible for any tariffs, taxes and any other fees associated with your location.

Incorrect Shipping Addresses and UPS Address Correction Fees:

To help prevent delivery delays, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with a shipping address are incorrect zip code, missing company name, missing suite or apartment number, and wrong street number.

In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged shipping charges again when your package is reshipped. In addition, any fees billed to us by shipping agencies for address correction or address change will be charged to you when we receive them. UPS bills $5.00 for correction of each ground package and $10.00 for correction of each air package regardless of how minor the address correction may be.

Other Important Issues:

We complete our projects on time and ship in a manner and time that will get your order to you as requested. However, we are not responsible for delays caused by weather, wrecks, strikes, strife, or anything out of the ordinary that might affect shipping times.

Specific Delivery Requests:

Unfortunately we can not accept requests for a parcel carrier to leavea package without signature or at a specific location at your home (for example, your garage, backyard, front porch, hallway, with the neighbor, etc.). If you have a specific delivery request, we suggest placing a note on your door for the parcel carrier with your request and signature.

Canceling order:

All our signs and plaques are custom. Made just for you. Once your order is processed we start moving fast to get you your order ASAP. If production has started on your order we can not authorize cancellations and no refund will be issued.

Damaged During Shipping:

Keep boxes and packing materials intact. If you toss those things before the shipper has time to see them they will do nothing. If the box is damaged and the driver is present, have them make a note and have them wait until you open the package to inspect for damage. Take pictures!

Returns:

We want you to be more than satisfied with each purchase, and we will make every effort to resolve any issues. All our signs and plaques are personalized items and are non-returnable and non-refundable unless we have committed a documented error. You must examine your order immediately upon receipt and notify us of any errors because we will imply that all is well with your order when you have received it. We can not be responsible for damaged caused by others or for carelessness.

Warranty:

Signs and plaques from Atlas are warrantied for 1 (one) year from data of purchase against coating delamination. Atlas Signs and Plaques is limited to the repair of, refund of purchase price paidfor, or replacement in kind of, at our sole option, any items proved defective, provided the allegedly defective items are returned to Atlas Signs and Plaques. prepaid. We reserve the right to determine whether products are defective.

Privacy Policy - Atlas

Signs and Plaques is all about keeping it simple. Our privacy policy is simple too. We don't share ANY information about you with ANYONE period, end of story.

Item descriptions, prices, and typographical errors are subject to correction by Atlas Signs and Plaques. We are not obligated to honor honest errors or dramatic pricing mistakes

Payments

Is it safe to use my credit card?

Yes, shopping at AtlasSignsandPlaques.com is safe. Every credit card purchase on AtlasSignsandPlaques.com is covered by our Safe Shopping Guarantee. See details below.

Why is AtlasSignsandPlaques.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet we don't even see your credit card. Or you have the choice of using Paypal for checkout. We can also take your credit card over the phone if you prefer but never send us or anyone for that matter your credit card number via email.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, AtlasSignsandPlaques.com will cover the entire liability for you, up to the full $50.00. AtlasSignsandPlaques.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AtlasSignsandPlaques.com while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Want to know more about our process, procedures and materials?

Go to Materials and Muse, and FAQs for the most Frequently Asked Questions.