Customer Service -

When do I get my sign or plaque? Ten business days from the date you place your custom order for your sign or plaque it will shipfrom our facility in Lake Mills, WI. If your order has custom graphics and designs it will ship within ten business days after all the artwork is approved by you and or paid.

Shipping and Handling Charges - We don't charge handling. Only actual shipping charges. Military and Service plaques and all orders shipping to APO/FPO address receive FREE SHIPPING. International orders and items that need to ship via truck will get a shipping quote from us before we go to production. For international orders you are responsible for any tariffs, taxes and any other fees associated. We usually ship USPS Priority Mail, UPS ground or USPS First Class International.

Incorrect Shipping Addresses and UPS Address Correction Fees - To help prevent delivery delays, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with a shipping address are incorrect zip code, missing company name, missing suite or apartment number, and wrong street number.

In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged shipping charges again when your package is reshipped. In addition, any fees billed to us by UPS for address correction or address change will be charged to you when we receive them. UPS bills $5.00 for correction of each ground package and $10.00 for correction of each air package regardless of how minor the address correction may be.

Other important issues - Any shipments delivered late because of circumstances beyond our control, such as bad weather or disruptions to transportation networks, are not eligible for shipping refunds. Carriers such as UPS do not refund us under such conditions.

Specific Delivery Requests: Unfortunately we can not accept requests for a parcel carrier to leave a package without signature or at a specific location at your home (for example, your garage, backyard, front porch, hallway, with the neighbor, etc.). If you have a specific delivery request, we suggest placing a note on your door for the parcel carrier with your request and signature.

Canceling order - All our signs and plaques are custom. Made just for you. Once your order is processed we start moving fast to get you your order ASAP. If production has started on your order we can not authorize cancellations and no refund will be issued.

Damaged in shipping - Keep boxes and packing materials intact. If you toss those things before the shipper has time to see them they will do nothing. If the box is damaged and the driver is present have them make a note and have them wait until you open the package to inspect for damage.

Returns -We want you to be more than satisfied with each purchase, and we will make every effort to resolve any issues. All our signs and plaques are personalized items and are non-returnable, unless damaged in transit.

Warranty Information - Items sold by Atlas Signs and Plaques are warranted to be free from defects in material and workmanship for a period of one year from the date of sale, provided said items are used according to the intended purposes. We can not be responsible for damaged caused by others or carelessness.

Atlas Signs and Plaques is limited to the repair of, refund of purchase price paid for, or replacement in kind of, at our sole option, any items proved defective, provided the allegedly defective items are returned to Atlas Signs and Plaques. prepaid.

All products come complete with the full Limited Warranty, Disclaimer and Limitation of remedies. Atlas Signs and Plaques will accept any and all defective products within one year of purchase.

Privacy Policy - Atlas Signs and Plaques is all about keeping it simple. Our privacy policy is simple too. We don't share ANY information about you with ANYONE period, end of story.

Item descriptions, prices, and typographical errors are subject to correction by Atlas Signs and Plaques.

Payments -

Is it safe to use my credit card?

Yes, shopping at AtlasSignsandPlaques.com is safe. Every credit card purchase on AtlasSignsandPlaques.com is covered by our Safe Shopping Guarantee. See details below.

Why is AtlasSignsandPlaques.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet we don't even see your credit card. Or you have the choice of using Paypal for checkout. We can also take your credit card over the phone if you prefer but never send us or anyone for that matter your credit card number via email.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, AtlasSignsandPlaques.com will cover the entire liability for you, up to the full $50.00. AtlasSignsandPlaques.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AtlasSignsandPlaques.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.