Customer Service -

When do I get my sign or plaque? About two weeks from your order date your plaque will ship from our facility in Lake Mills, WI. If your order has custom graphics and designs it will ship about two weeks from when all the artwork is approved by you and or paid.

Current Designs: Atlas Signs and Plaques reserves the right to ship our most current designs which may vary from our online catalog and photos. We also reserve the right to make text, font, punctuation,  and design changes to facilitate readability and suitability to the sign size. Our online catalog contains photos of real signs and plaques, however we reserve the right to make changes to give the most pleasing appearance, in our opinion. We do not spell check and therefore, you are responsible for spelling errors.

Colors: Due to variances in materials utilized for your sign or plaque, colors may have differences and variations. Metal finishes are also affected by the ambient conditions in our shop during our creation process. Colors also present differently in photos than to the human eye, and each computer monitor and browser combination renders colors differently. All of these variables are a normal occurrence, and therefore Atlas Signs and Plaques cannot offer warranty protection against color variations.

Shipping and Handling Charges -We usually ship USPS Priority Mail or USPS First Class International. FedEx priority or FedEx Ground is an option for time sensitive or large shipments. We may offer to get an approximate cost estimate for truck shipments. You do have the option of selecting your preferred carrier, however, we may require lift gate services on our end which can be a factor. For international orders you are responsible for any tariffs, taxes and any other fees associated with your location.

Incorrect Shipping Addresses and UPS Address Correction Fees - To help prevent delivery delays, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with a shipping address are incorrect zip code, missing company name, missing suite or apartment number, and wrong street number.

In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged shipping charges again when your package is reshipped. In addition, any fees billed to us by shipping agencies for address correction or address change will be charged to you when we receive them. UPS bills $5.00 for correction of each ground package and $10.00 for correction of each air package regardless of how minor the address correction may be.

Other Important Issues - We complete our projects on time and ship in a manner and time that will get your order to you as requested. However, we are not responsible for delays caused by weather, wrecks, strikes, strife, or anything out of the ordinary that might affect shipping times.

Specific Delivery Requests: Unfortunately we can not accept requests for a parcel carrier to leave a package without signature or at a specific location at your home (for example, your garage, backyard, front porch, hallway, with the neighbor, etc.). If you have a specific delivery request, we suggest placing a note on your door for the parcel carrier with your request and signature.

Canceling order - All our signs and plaques are custom. Made just for you. Once your order is processed we start moving fast to get you your order ASAP. If production has started on your order we can not authorize cancellations and no refund will be issued.

Damaged During Shipping - Keep boxes and packing materials intact. If you toss those things before the shipper has time to see them they will do nothing. If the box is damaged and the driver is present have them make a note and have them wait until you open the package to inspect for damage.

Privacy Policy - Atlas Signs and Plaques is all about keeping it simple. Our privacy policy is simple too. We don't share ANY information about you with ANYONE period, end of story.

Item descriptions, prices, and typographical errors are subject to correction by Atlas Signs and Plaques.

Payments - Is it safe to use my credit card?

Yes, shopping at AtlasSignsandPlaques.com is safe. Every credit card purchase on AtlasSignsandPlaques.com is covered by our Safe Shopping Guarantee. See details below.

Why is AtlasSignsandPlaques.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet we don't even see your credit card. Or you have the choice of using Paypal for checkout. We can also take your credit card over the phone if you prefer but never send us or anyone for that matter your credit card number via email.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, AtlasSignsandPlaques.com will cover the entire liability for you, up to the full $50.00. AtlasSignsandPlaques.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AtlasSignsandPlaques.com while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Returns - We want you to be more than satisfied with each purchase, and we will make every effort to resolve any issues. All our signs and plaques are personalized items and are non-returnable unless we have committed a documented error.

Our No Warranty Sign and Plaque Warranty - It may seem odd for a company that makes such reliable signs and plaques to not have a standard instant freebie replacement - warranty, but hold on. Just because something that's defective is likely to break, doesn't mean anything that breaks is defective. Even superbly designed, artfully made signs and plaques used according to design intent can break. We know that, and go to great lengths to prevent it.

We're skilled, experienced non-defective sign and plaque makers. We use top-notch, proven, non-defective materials. We're selective about where we procure out materials. When it comes to caring about design and finishes well, frankly, we are anal.

It is impossible to tell the history of the sign and plaque. It may be impossible for even its owner to know it. Sometimes even good things break, and anybody, or any company who doesn't acknowledge that is not being honest.All that said, defective signs and plaques are rare.  Tell us your sign and plaques story. We may be able fix it for nothing, but you pay the shipping. Or we may charge a fee for the fix. Or we might politely explain that we can't do anything. It is at our discretion, but we're not your enemy, and you are our friend. We keep that in mind, always.

If you are unhappy with the finish of the sign or plaque, well, then you don't understand the process and have not read the numerous pages on this site, as well as our blog describing it before you made your purchase.  The process is very labor intensive, meaning minimal machines, handcrafted one at a time. The patinas we use are a chemical reaction, no paint. So while we have some control over that part by no means do we have 100% control. No two of our signs or plaques will be exactly the same. (look at the pictures to see that is true). So you need to accept that the variability is part of the magic and charm in our signs. If you can't accept the concept, you shouldn't be ordering from us.

Each of our signs are inspected before leaving Lake Mills, WI and shipped to you. We would never consider shipping your sign that is below our standards and we think we set that bar really high. But if you really think we missed something then call us to discuss.

In any case, we feel beholden to original owners only. No other warranty (or non-warranty) is implied, so don't go inferring any. But no matter how you came upon your sign or plaque, we are happy to advise you on how keep it looking great.  Fair enough?

Want to know more about our process, procedures and materials? Go to Materials and Muse, and FAQs for the most Frequently Asked Questions.